SALESFORCE SALESFORCE-SALES-REPRESENTATIVE BRAINDUMP PDF | SALESFORCE-SALES-REPRESENTATIVE ANSWERS REAL QUESTIONS

Salesforce Salesforce-Sales-Representative Braindump Pdf | Salesforce-Sales-Representative Answers Real Questions

Salesforce Salesforce-Sales-Representative Braindump Pdf | Salesforce-Sales-Representative Answers Real Questions

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Salesforce Certified Sales Representative Sample Questions (Q31-Q36):

NEW QUESTION # 31
Before a sales representative can close a deal, they are providing the deadlines, payment schedule agreement, and requirements of the engagement.
Which document is the sales rep preparing to finalize this deal?

  • A. Master service agreement
  • B. Statement of work
  • C. New order form

Answer: B

Explanation:
A statement of work is a document that the sales rep prepares to finalize a deal with the customer. A statement of work defines the scope, deliverables, timeline, and terms of the engagement between the sales rep's company and the customer. A statement of work helps to clarify expectations, responsibilities, and obligations for both parties, as well as to prevent any misunderstandings or disputes. Reference: https://www.salesforce.com/resources/articles/statement-of-work/#statement-of-work-definition


NEW QUESTION # 32
A new sales representative is struggling to fill the top of their sales funnel.
What is the potential benefit of revisiting dead opportunities?

  • A. To determine if the customer needs have changed
  • B. To gain customer feedback and improve their approach
  • C. To see it new decision makers are available

Answer: A

Explanation:
Determining if the customer needs have changed is a potential benefit of revisiting dead opportunities. Dead opportunities are prospects who did not buy the product for various reasons, such as budget, timing, or fit.
Revisiting dead opportunities can help to identify if their situation has changed, if their pain points have increased, or if they are more open to considering the product again.References:https://www.salesforce.com
/resources/articles/lead-generation/#lead-generation-strategies


NEW QUESTION # 33
Which sales quota measurement focuses on the end result rather than the relationship with the customer?

  • A. Calls made
  • B. Lead conversion rate
  • C. Onsite visits

Answer: A

Explanation:
Calls made is a sales quota measurement that focuses on the end result rather than the relationship with the customer. A sales quota is a target or goal that a sales rep has to achieve within a specific time period. Calls made is a measure of how many calls a sales rep makes to prospects or customers in order to generate leads, opportunities, or sales. Calls made is an activity-based measure that reflects the quantity or volume of the sales rep's efforts, rather than the quality or value of their interactions with the customer. Reference: https://www.salesforce.com/resources/articles/sales-quota/#sales-quota-types


NEW QUESTION # 34
In addition to learning more about customers, what does customer-centric discovery allow a sales representative to do?

  • A. Co-create strategies based on confirmed challenges.
  • B. Pitch a product regardless of the customer's need.
  • C. Present pricing and contracts as quickly as possible.

Answer: A

Explanation:
Co-creating strategies based on confirmed challenges is what customer-centric discovery allows a sales rep to do, in addition to learning more about customers. Customer-centric discovery is the process of asking questions and listening to customers to understand their situation, needs, goals, and challenges. Co-creating strategies means working with customers to design and propose solutions that can address their confirmed challenges and deliver value and outcomes. Co-creating strategies helps to build trust and rapport, demonstrate expertise and differentiation, and influence purchase decisions.


NEW QUESTION # 35
A sales representative is using elicitation techniques to gain a better understanding of their customer's business strategies, goals, initiatives, and challenges.
What are three elicitation techniques the sales rep should use?

  • A. Brainstorming, observation, and surveys
  • B. Processing, pace analysis, and perseverance
  • C. Developing, testing, and implementation

Answer: A

Explanation:
Brainstorming, observation, and surveys are three elicitation techniques that the sales rep should use to gain a better understanding of their customer's business strategies, goals, initiatives, and challenges. Elicitation is the process of gathering information from various sources using different methods. Brainstorming is a technique that involves generating ideas or solutions through creative thinking and collaboration. Observation is a technique that involves watching or monitoring how customers perform their tasks or use their products. Surveys are a technique that involves collecting feedback or opinions from customers using structured questions or scales. Reference: https://trailhead.salesforce.com/en/content/learn/modules/sales-representative-certification-prep/sales-representative-certification-prep-prepare-for-your-exam


NEW QUESTION # 36
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